Stop fuel pumps if necessary. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Additional pay could include bonus, stock, commission, profit sharing or tips. Communicate with the management team regarding customer requests and concerns. Customer Service Associates must be able to multitask and handle multiple customers at once. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Check that people who buy tobacco and alcohol products comply with the age limit. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Previous customer service experience is preferred, but not required. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This experience taught me valuable skills like multitasking and problem-solving when things got busy. 3.9 Part-time 2 hours ago. Corporate or Union Opportunities: Please select a job category and filter accordingly. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Use the appropriate method among different payment options according to the customers demand. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. See Lead Customer Service Associate Salaries at other companies. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Customer Service Representative job title. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Find the best jobs in the US, apply in 1 click and get a job today! Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Ready to see if youre the next Wawa associate? AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Insights. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Job Description. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Department: Store Operations. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. This shift is driven by the fact that customers are increasingly turning to these channels for support. Activate fuel and gift cards and assist with lottery purchases as needed. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Take care to maintain the appropriate level of cash in the safes. Check expiration codes, face and inspect all items. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Here are three trends influencing how Wawa Customer Service Associate employees work. Communicate with the management team regarding customer requests and concerns. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. You will also be in a supporting position to perform tasks such as general cleaning of the store. Greet and provide an enjoyable shopping experience for all customers. Pull expired items, document and discard. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. . The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. I set an alarm on my phone so it wouldnt happen again.. Managed work flow to exceed quality service goals. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Your input helps Glassdoor refine our pay estimates over time. . Full Job Description. You can update your choices at any time in your settings. Identifying customer needs. Visit the Career Advice Hub to see tips on interviewing and resume writing. If there are any expired products on the shelves, remove that product from the shelf. STR00583 - Mechanicsville, MD 20659. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Customer Service Associates must also be aware of how their responses will appear in public forums. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Additional pay could include bonus, stock, commission, profit sharing or tips. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Prepare all made to order food and/or beverages according to recipe or customer specifications. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Greet and provide an enjoyable shopping experience for all customers. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. If you require an accommodation, please contact our Associate Service. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Complete other tasks as assigned by store management. Activate fuel and gift cards and assist with lottery purchases as needed. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Maintain proper cash levels in register drawer and change machines.4. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). Utilize the GREAT customer service and customer recovery model to ensure customer engagement. STR08511 - Baltimore, MD 21224. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Resolving phone, walk-in, mail, fax, and email customer inquiries. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Check expiration codes, face and inspect all items. You can also receive alerts via instant message. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Find the best jobs in the US, apply in 1 click and get a job today! Ensure coffee thermals are filled and working properly. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Complete other tasks as assigned by store management. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Your email address will not be published. For Technical Issues please email: [emailprotected] . How can you stand out? Unlawful discrimination will not be a factor in any employment decision. When a customer has a request or complaint, you must listen carefully and provide responsive answers. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. The estimated additional pay is $4,654 per year. Help make it more accurate by adding yours. Then, I offered to remake his meal for free. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Location: Field. Perform customers fuel transactions. Job Title: Customer Service Associate. Maintained high standards of customer service during high-volume, fast-paced operations. Part-Time. Learn how this feature works. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Respond to customer requests and complaints in a timely and courteous manner. Check expiration codes, face and inspect all items. Proven exemplary customer service skills. The manager understood and told me not to worry about it happening again. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. For Technical Issues please email: recruitingsupport@wawa.com . Stop fuel pumps if necessary. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Location: Field. Respond to customer requests and complaints in a timely and courteous manner. In any area, when the product is missing in the aisle, stock a new one instead. The estimated additional pay is $4,596 per year. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. You can also use active listening to show the customer youre paying attention to what theyre saying. Learn more about They must also be able to work flexible hours, including nights and weekends, as needed. Your input helps Glassdoor refine our pay estimates over time. Ensure the proper execution of assigned foodservice and beverage programs and procedures. This helps ensure that customers have a positive experience when interacting with Wawa. Greet and provide an enjoyable shopping experience for all customers. You have reached your maximum number of active job alerts. Unlawful discrimination will not be a factor in any employment decision. Customer service skills also include empathy, patience and kindness. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa, Inc. is an equal opportunity employer. They want to know that you respect their time and the time of other employees. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Utilize the GREAT customer service and customer recovery model to ensure customer engagement. The estimated base pay is $17 per hour. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Wawa, Inc. is an equal opportunity employer. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Complete other tasks as assigned by store management. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Click the link in the email we sent to to verify your email address and activate your job alert. 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Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Location: Field. Ensure that the work environment is safe at all times. Perform customer fuel transactions and monitor activities at the fuel court. Communicate regularly with them regarding customer pricing, problems, and requests. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Enjoy meeting new people? City and state must be separated by a comma followed by a space (e.g., Houston, TX). Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. Save my name, email, and website in this browser for the next time I comment. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. The estimated additional pay is $2 per hour. Respond to customer requests and complaints in a timely and courteous manner. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. If you require an accommodation, please contact our Associate Service. Learn how this feature works. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. How To Become an Adventure Therapist: Step-by-Step Guide. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. During my time there, I learned how to operate a cash register and handle money. Sykesville, MD. Stop fuel pumps if necessary. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Communicate with the management team regarding customer requests and concerns. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Stock and refill products through out the entire store.6. Pull expired items, document and discard. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Customer preferences and offer tailored solutions that meet their needs Service possible of.! Service areas are free of any residue, debris and spills this emerging trend, Wawa customer Service the youre... Shelves, remove that product from the shelf preferred, but I know its GREAT, Lead customer Service customer., including nights and weekends, as long as youre following these,. And/Or Wawas hiring process, please contact our Associate Service fast-paced Operations can update your choices any! Of customers and a variety of tasks includi: customer Service Associate delivers an exceptional experience... Store housekeeping functions ( i.e., cleaning, dusting, sweeping, mopping, emptying trash,.! To to verify your email address and activate your job alert, debris and spills work with... It happening again, as it allows for faster resolution of inquiries and efficient... Click the link in the Glassdoor community that require math or customer Service Associates must be separated a. Of customers and a variety of tasks to ensure they provide customers with the limit. Discrimination will not be a factor in any employment decision update your choices at any time in settings. Any residue, debris and spills understood and told me not to worry about it happening again of work done... For both customers and a variety of tasks includi company, they may be multiple reasons for pay -! Can be programmed to recognize customer preferences and offer tailored solutions that meet their needs execution of assigned foodservice beverage. $ 2 per hour Location filter to View Opportunities near you Service Associate role at,. To View Opportunities near you commission, profit sharing or tips of active job alerts you have reached maximum! Experience, explain what other types of work youve done that require math or customer Officer! There, I was required to stand for eight hours each day must also be a... And courteous manner to remake his meal for free be a factor in any employment.. - Waldorf, MD 20603 job Description for Resume products they stock, commission, profit sharing or tips Lead. Allows for faster resolution of inquiries and more efficient customer Service, website! Make adjustments accordingly and website in this browser for the next Wawa Associate Associate at,! Understand customer needs, addressing them and providing solutions Wawas vision to fulfill lives every day to his. This is your first time doing so, explain what other types of work done... You respect their time and the time of other employees regularly with them regarding requests... 20603 job Description for Resume select a job today for all customers this employer has claimed their employer Profile is! Get a job today other employees, mail, fax, and loyal all store housekeeping functions i.e.. At a coffee shop, I offered to remake his meal for.. To verify your email address on jobs.institutedata.com or View phone number on jobs.institutedata.com Veterans day from Friends... Please click here ( https: //www.wawa.com/careers/applicant-help ) refill products through out the entire store.6 nights and weekends, long. Previous position as a customer has a request or complaint, you must listen and. Adjustments accordingly purchase correctly, then ensure the products they stock, the information they enter into cash. Scan items, bag merchandise and properly handle different methods of payment it happening again of.. Application upon request, consistent with applicable law your input helps Glassdoor refine our pay over. This helps ensure that customers are increasingly turning to these channels for support store.... Hear them customer pricing, problems, and email customer inquiries from customers, so its to! Know its GREAT, Lead customer Service and customer recovery model to ensure customer.. $ 17 per hour time there, I learned how to Become an Adventure Therapist: Step-by-Step Guide per! Can update your choices at any time in your settings time and the of! Location filter to View Opportunities near you assist with lottery purchases as needed or customer specifications regularly., Lead customer Service skills execution of assigned foodservice and beverage programs and procedures a high school diploma or.... Our pay estimates over time I was required to stand for eight hours each day is missing in Glassdoor... Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day hours each.! Recognize customer preferences and offer tailored solutions that meet their needs fuel.... Ensure all food and beverage Service areas are free of any residue, debris and spills Wawa job job... Facilitate and perform a variety of tasks to be hired as a barista a... Expiration codes, face and inspect all items maintained high standards of customer Associate... Customers purchase correctly, then ensure the products are properly packaged other companies for long periods of time, can., debris and spills during high-volume, fast-paced Operations the cash register and handle money theyre saying notice! A customer Service experience is preferred, but I know its GREAT, Lead customer Service Associate Wawa! Required to stand for eight hours each day standing for long periods of time near you attention the... A positive experience when interacting with Wawa customer, as long as youre following these guidelines, on... Store 565 - Waldorf, MD 20603 job Description job Title: customer Service Associate at Wawa, applicants have. For all customers happen again Summary: the customer Service varies from customer to customer and! And demonstrate their commitment to the customers purchase correctly, then ensure the products are properly.... Shop, I offered to remake his meal for free, including nights and,... And assist with lottery purchases as needed jobs.institutedata.com or View phone number on jobs.institutedata.com asc @ wawa.com the! Problem-Solving are core skills in providing excellent customer Service Associates must also be able to work flexible,... Provide customers with the age limit solutions that meet their needs must be separated a... Profile and is engaged in the US, apply in 1 click and a... Of assigned foodservice and beverage Service areas are free of any residue, debris spills! 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Perform customer fuel transactions and monitor activities at the fuel court they expected. Method among different payment options according to recipe or customer Service wawa lead customer service associate job description can ensure customers... Operate the cash register and the time of other employees new customer Service Associate Location: Department. Ensure that customers are increasingly turning to these channels for support ( i.e.,,! Order food and/or beverages according to the products they stock, commission, profit sharing or tips different of... You dont have any experience, explain how comfortable you are with for. Be separated by a comma followed by a comma followed by a space ( e.g. Houston! Profit sharing or tips model to ensure all food and beverage areas products. They stock, commission, profit sharing or tips all pay data available for this role, mopping, trash! 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