About 1,200 computer programs were deleted and purged, crippling Omega's manufacturing capabilities and resulting in a loss of millions of dollars in sales and contracts. Also relevant is the time at which the jury receives the extraneous information. of Appellee at 8, he had no motive to commit the sabotage. Id. Tim Lloyd, a 37-year-old network . file named "list.zip." racking up $200,000 in bills. Melissa case had reached the outer limits of what was even conceived of in the United States v. Gonzalez, 227 F.3d 520, 527 (6th Cir. federal sentencing guidelines allow for a maximum of $80 million in damages. Computer Emergency Response Team (CERT) issued an TIL that after getting fired in 1996, Timothy Lloyd, an 11-year employee of OMEGA, planted a hacking "time bomb" within the firm's computer systems that deleted the firm's main operating software two weeks after his lay-off, making the firm lose over $10 million and fire 80 employees. Exchange, the Pentagon, and the web site for Mexican President Ernest Zedillo a juvenile detention center. released the internet's first worm. Thus, the defense contends that because Lloyd's ultimate firing was "without warning," Br. He did so after a juror who heard the case approached the court with concerns just days after the guilty verdict was handed in. a list of sexually oriented web sites along with user ID and password When Levin was extradited to the U.S. in 1997, he was described in the and messages, and their computers crashed. a) risk b) threat c) exploit d) control 2. They said his actions amounted to possibly the most expensive case of computer sabotage in history. The government introduced into evidence Lloyd's time cards from those dates, which showed that he had stayed late at Omega on those specific days or just days earlier. Simpson also testified that she and the other jurors did not discuss the story of the "Love Bug" during deliberations, although she admitted to asking other jurors whether they had heard the story. One of the government's computer experts explained that supervisory access "means that [an] account has full access to everything on the server." See Waldorf, 3 F.3d at 711. The government produced evidence that the third "test" came just days after Lloyd spoke to a representative of W.L. 1991). It is apparent from the record that the government put forth credible evidence incriminating Lloyd in the computer sabotage under the theory that he knew his days at Omega were numbered, and that he "planted" the "time bomb" prior to his termination at a time when he had direct access to the Omega network. External sites are not endorsed by CNN Interactive. We concluded that such deliberate care suggested that the extraneous information did not prejudice the jury. state and federal laws. However, in October 2001, the Third Circuit Court of Appeals in Philadelphia reinstated the guilty verdict. at 907, the court projected her subjective reaction, which was, at best, ambiguous, onto the hypothetical average juror. couldn't decide whether the story had had an effect on her decision to convict The government further argued at trial that Lloyd had tested the "time bomb" on three separate occasions prior to July 31, 1996. While Omega continued in its attempts to recover this lost data, Ferguson searched for backup tapes that had been made. The Lloyd case was the first federal criminal prosecution of computer sabotage. App. 98-CR-00061) [Copyrighted Material Omitted] [Copyrighted Material Omitted], Robert J. Cleary United States Attorney George S. Leone Chief, Appeals Division Shawna H. Yen (Argued) Assistant United States Attorney Office of United States Attorney Newark, N.J. 07102, Attorneys for Appellant, Edward J. Crisonino (Argued) Law Offices of Edward J. Crisonino Westmont, N.J. 08108, Attorney for Appellee, Before: Sloviter, Rendell, and Fuentes, Circuit Judges. messages on alt.sex. Such questioning clearly is impermissible under Rule 606(b), and when the District Court issued its order granting Lloyd's motion for a new trial it acknowledged that it "probably should not have asked [the juror] that question specifically." The ISP was able to provide investigators with The group has been credited with revolutionizing modern Sealed App. denies such claims and evidence to the contrary has never surfaced. /vcT]9C"L/?[pjn2YNs!51>%\qEI$bd"9kE=)o{m^:-Vy ` L We have further recognized that a heavy "volume of incriminating evidence" also can undermine a claim of prejudice. "Case Study of Insider Sabotage: The Tim Lloyd/OMEGA Case" (PDF). Mr. Lloyd was dismissed from Omega on July 10, 1996, said Al DiFrancesco, Omega's director of human relations. Mayhue, 969 F.2d at 926 (stating that prejudice may be inferred where jury reaches verdict less than three hours after being exposed to extraneous information "despite having been plagued by `irreconcilable differences' the night before"). The FBI estimates that the gang accounted for at 922. He had worked there for 11 years, eventually assuming a in August 2000 to say that she had second thoughts about her decision to We note that Lloyd's brief on appeal fails to address these issues, and instead concentrates on the Sixth Amendment's protection of the right of confrontation and cross- examination, issues we believe are not raised by the circumstances here. After one of the jurors advised the court that she had learned from the media during the course of deliberations about off-site computer sabotage, the District Court granted Lloyd's motion for a new trial. In Waldorf, the extraneous information was a media report of a $30 million verdict in a similar but unrelated personal injury case, "the very same type of information the district court had excluded as inadmissible." These tags helped OMEGA Engineering. 1982). Gore employee on July 31, 1996, the day the Omega network crashed, that "everybody's job at Omega is in jeopardy." This case was tried vigorously and it was tried on the theory of somehow and sometime before he was terminated from his employment, this defendant sabotaged the computer system at his employment place. The court concluded that "the average juror, having heard about the `love bug' and using that information, that's the key, and using that information, would place his or her vote upon an actual pedestal that was not presented to her by the government." 2S)h`mwTH0gwbtufyV-1ax=V)#/!NJdO;`?`aaw {!{J{|~rg=# endstream endobj 50 0 obj 178 endobj 36 0 obj << /Type /Page /Parent 32 0 R /Resources 37 0 R /Contents 47 0 R /MediaBox [ 0 0 612 774 ] /CropBox [ 0 0 612 774 ] /Rotate 0 >> endobj 37 0 obj << /ProcSet [ /PDF /Text ] /Font << /F1 41 0 R /F2 38 0 R /F3 45 0 R /F4 44 0 R /F5 43 0 R >> /ExtGState << /GS1 48 0 R >> >> endobj 38 0 obj << /Type /Font /Subtype /Type1 /FirstChar 32 /LastChar 240 /Widths [ 250 220 404 500 500 844 818 235 320 320 394 500 250 320 250 327 500 500 500 500 500 500 500 500 500 500 250 250 500 500 500 321 765 623 605 696 780 584 538 747 806 338 345 675 553 912 783 795 549 795 645 489 660 746 676 960 643 574 641 320 309 320 500 500 360 404 500 400 509 396 290 446 515 257 253 482 247 787 525 486 507 497 332 323 307 512 432 660 432 438 377 320 239 320 500 250 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 500 500 0 0 0 0 0 790 0 0 0 250 0 0 250 500 250 250 0 512 250 250 250 250 250 0 0 250 0 0 0 0 0 250 0 250 250 0 0 1000 250 0 0 0 0 0 500 1000 404 404 235 235 0 250 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 250 ] /Encoding /MacRomanEncoding /BaseFont /AGaramond-Regular /FontDescriptor 39 0 R >> endobj 39 0 obj << /Type /FontDescriptor /Ascent 720 /CapHeight 663 /Descent -270 /Flags 34 /FontBBox [ -183 -269 1099 851 ] /FontName /AGaramond-Regular /ItalicAngle 0 /StemV 74 /XHeight 397 >> endobj 40 0 obj << /Type /FontDescriptor /Ascent 722 /CapHeight 722 /Descent -190 /Flags 262176 /FontBBox [ -153 -250 992 986 ] /FontName /Univers-Black /ItalicAngle 0 /StemV 200 /XHeight 502 >> endobj 41 0 obj << /Type /Font /Subtype /Type1 /FirstChar 32 /LastChar 240 /Widths [ 333 444 500 667 667 1000 889 333 333 333 556 660 333 333 333 278 667 667 667 667 667 667 667 667 667 667 333 333 660 660 660 556 740 833 722 778 833 667 611 833 778 333 611 778 611 1000 833 833 722 833 722 722 667 833 778 1000 833 778 667 333 278 333 660 500 333 611 667 611 667 611 444 667 667 333 333 667 333 1000 667 667 667 667 444 556 444 667 611 944 611 611 556 333 278 333 660 333 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 667 667 0 0 0 0 0 800 0 0 0 333 0 0 333 660 333 333 0 667 333 333 333 333 333 0 0 333 0 0 0 0 0 333 0 333 333 0 0 0 333 0 0 0 0 0 0 0 667 0 333 333 0 333 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 333 ] /Encoding /MacRomanEncoding /BaseFont /Univers-Black /FontDescriptor 40 0 R >> endobj 42 0 obj << /Type /FontDescriptor /Ascent 712 /CapHeight 712 /Descent -128 /Flags 32 /FontBBox [ -167 -250 1000 925 ] /FontName /Helvetica-UltraCompressed /ItalicAngle 0 /StemV 96 /XHeight 572 >> endobj 43 0 obj << /Type /Font /Subtype /Type1 /Encoding /WinAnsiEncoding /BaseFont /Helvetica-Bold >> endobj 44 0 obj << /Type /Font /Subtype /Type1 /FirstChar 32 /LastChar 181 /Widths [ 333 333 500 660 667 1000 889 278 389 389 556 660 333 333 333 278 667 667 667 667 667 667 667 667 667 667 333 333 660 660 660 611 740 778 778 778 778 722 667 833 833 389 667 833 667 944 833 833 722 833 778 722 722 833 778 1000 778 778 722 389 278 389 660 500 333 667 667 667 667 667 389 667 667 333 333 667 333 1000 667 667 667 667 444 611 444 667 611 944 667 611 556 389 278 389 660 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 333 667 667 333 333 333 333 333 800 333 333 333 333 333 333 333 660 333 333 333 667 ] /Encoding /WinAnsiEncoding /BaseFont /Helvetica-Black /FontDescriptor 46 0 R >> endobj 45 0 obj << /Type /Font /Subtype /Type1 /FirstChar 32 /LastChar 240 /Widths [ 166 204 333 333 333 500 389 222 167 167 315 500 166 166 166 278 333 333 333 333 333 333 333 333 333 333 166 166 500 500 500 333 800 333 333 333 333 278 278 333 333 167 333 333 278 481 389 333 333 333 333 333 315 333 333 481 333 333 259 222 278 222 500 500 148 278 278 278 278 278 167 278 278 148 148 278 148 426 278 278 278 278 278 278 167 278 278 444 259 278 222 333 222 333 500 166 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 333 333 0 500 0 0 0 800 0 0 0 166 0 0 166 500 166 166 0 278 166 166 166 166 166 0 0 166 0 0 0 0 0 166 0 166 166 0 0 0 166 0 0 0 0 0 0 0 0 0 0 0 0 166 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 166 ] /Encoding /MacRomanEncoding /BaseFont /Helvetica-UltraCompressed /FontDescriptor 42 0 R >> endobj 46 0 obj << /Type /FontDescriptor /Ascent 720 /CapHeight 720 /Descent -178 /Flags 262176 /FontBBox [ -167 -232 1007 1013 ] /FontName /Helvetica-Black /ItalicAngle 0 /StemV 208 /XHeight 524 >> endobj 47 0 obj << /Length 3316 /Filter /FlateDecode >> stream Under federal computer sabotage laws, Lloyd could have received up to five years in jail. banking. Lloyd never did so. All Omega Engineering, Inc. is a leading international, integrated, single-source supplier of highly engineered products and customized solutions in the process measurement and control industry, with a very strong brand, high levels of repeat business with an unmatched reputation for meeting customer needs. Nevertheless, Lloyd's jury still returned a fractured verdict (guilty on count 1, not guilty on count 2) and its deliberations lasted three days, proportionately analogous to the length of deliberations and structure of verdict in Gilsenan. The story was of "a virus that was believed to have been started in the Philippines, sent by e-mail all over the world which would cause an overload of various computer systems causing them damage, causing them to crash." Since Omega makes components for clients such as NASA and the U.S. Navy, those systems were the company's rainmakers. According to published reports, Lloyd was fired in 1996 because he was unable to get along with his co-workers. "The purpose of this rule is to promote finality of verdicts, encourage free deliberations among jurors, and maintain the integrity of the jury as a judicial decision- making body." If convicted, Mr. Lloyd faces a maximum sentence of 5 years for the first count and 10 years for the second. that system administrators could use to scan for evidence of DDoS tools. R. Civ. Included in that equipment, officials said, was a backup tape that could have allowed Omega to recover the lost files. See Bertoli, 40 F.3d at 1393; Mayhue, 969 F.2d at 922. Gore in response to the job application of Lloyd's friend Raymond Nabb, another Omega employee, that "everybody's job at Omega is in jeopardy." 1987). Lloyd, a former network administrator at Omega Engineering Corp., thought he had not only destroyed his former. See 170 F.3d at 394. card numbers and personal information about customers and created telephone Ultimately, the jury convicted Lloyd on the count of computer sabotage but acquitted him on the count of transportation of stolen goods. information to determine the actual telephone that made the call, which led OMEGA Engineering is an American instrumentation company headquartered in Norwalk, Connecticut, with its main factory in Bridgeport, New Jersey.It has sales offices in the United Kingdom, Canada, Germany, China, Brazil, Singapore, Korea, Japan, and Mexico. Wired.com's recent "The Greatest Hacks of All Time. In examining for prejudice, we must conduct "an objective analysis by considering the probable effect of the allegedly prejudicial information on a hypothetical average juror." Access Introduction to Computer Security 1st Edition Chapter 4.6 Problem 2R solution now. See United States v. Maree, 934 F.2d 196, 201 (9th Cir. See, e.g., Mayhue v. St. Francis Hosp. We also find informative the District Court's instruction to the jury at the close of trial that it should only consider the evidence developed in the case. Protection Center (NIPC) issued a similar warning and offered free software artist" rather than a cyberterrorist, Smith was ultimately charged under both The company, whose headquarters are in Stamford, Conn., makes components that measure and control temperature, pressure, flow and humidity for clients like the National Aeronautics and Space Administration and the United States Navy. Protection Center, In Fight Against ISIS, a Lose-Lose Scenario Poses Challenge for West. On July 31, 1996, a logic bomb was triggered on the server for Omega Engineering's manufacturing operations, Nevertheless, she admitted to asking "some jurors" if they had heard the story over the weekend, and they said they did, but the jurors "didn't discuss it, we mentioned it." We have jurisdiction pursuant to 18 U.S.C. computer systems. allow a datatap over a computer network. It was July 31, whose phones the FBI and federal Drug Enforcement Agency were tapping. The attacks may have been avoidable. Though the Melissa virus reportedly caused nearly $400 million in damages, Gore & Associates at a job fair about a possible job opening. at 907. enforcement to intercept wire and oral communications--was interpreted to In order to submit an RFQ (Request for Quote) a 2-D drawing with dimensions and tolerances and a 3-D model are required. By logging in, the worker That was not the theory that the government advanced in this case and it therefore, seems to me, would follow that the average juror, having heard about the `love bug' and using that information, that's the key, and using that information, would place his or her vote upon an actual pedestal that was not presented to her by the government. Nevertheless, " [a] criminal defendant is entitled to a determination of his or her guilt by an unbiased jury based solely upon evidence properly admitted against him or her in court." at 500. So, r/sysadmin, what's your take? In a strange twist, one of the jurors came forward in August 2000 to say that she had second thoughts about her decision to convict. Get free summaries of new Third Circuit US Court of Appeals opinions delivered to your inbox! Olson testified that the "time bomb" had been tested on February 21, 1996, on April 21, 1996, and on May 30, 1996. By logging in, the worker unleashed the aberrant code that instructed the system to delete the software running Omega's manufacturing operations. ''It had a devastating impact on the company, but we've picked up the pieces and we're marching on. Please verify your address. Here, Simpson was exposed to the "Love Bug" story over the course of the weekend that preceded the jury's final day of deliberations. alert that two distributed denial-of-service tools had already been installed How to test a thermocouple with a meter (grounded & ungrounded). Thus, the defense argued to the jury that numerous other Omega employees had the requisite supervisory-level access to commit the act of sabotage. at 601-602. so, they served as propagators of the virus. However, no one ever argued at trial that Lloyd committed the act of sabotage by remote access. information about their uprising to the public. in the region today. Walsh objected, fearing that the removal of these programs from individual computers could cause the whole computer system to crash, yet Lloyd apparently remained steadfast in his position. On January 18, 2001, the 16-year-old computer hacker S 3731. One of the defense witnesses, Richard McKee, who had helped Lloyd install the network, testified that the network was installed so that "anyone who logged onto it had [supervisory] rights." anticipated. While his lawyer likened Smith to a "graffiti After In 1996, for instance, companies spent $830 million on information security technology to guard against potential abuses, said Rick Maddox, vice president of sales for Network Information Technology in Saratoga, Calif., which produces internal security software. See Gilsenan, 949 F.2d at 95 (noting that the extraneous information could actually support the defense position, so it cannot possibly be prejudicial to the defense). installing the denial-of-service script on several computers, a coordinated Zapatista rebels, the EDT launched a web attack on the Frankfurt Stock In September 1995, Lloyd received Novell training, obtained Novell certification, and installed the Novell computer network onto Omega's computer system. Retrieved 13 September 2014. Br. The Phonemasters reportedly forwarded an FBI phone line to a sex-chat line, officials track the illegal fund transfers to St. Petersburg and finally to This secession sparked a rebellion that is still being waged ISIS' growing foothold in Afghanistan is captured on film. attacks aim to crash the system while other denial-of-service attacks make the Because of the attack, Stamford, Conn.-based Omega lost its competitive footing in the high-tech instrument and measurement market. Since Omega makes components for clients such as NASA and the U.S. Navy, those systems were the company's rainmakers. They It didn't delete information." infection, many system administrators were forced to cut off their machines Charles Mangarella, another defense witness, even testified that he thought Lloyd's change in positions was a "promotion." William H. Walls (D.C. No. in internet chat rooms about the attacks and was tracked through traces he left Errors were found with the address you provided. 1985). of political interaction is being rewritten, thanks in part to the internet. Olson as well testified on cross-examination that he came across two accounts that had supervisory access to the Omega network. Computers were After the hearing, Lloyd moved for a new trial and the District Court granted the motion. Regardless of Mr. Lloyd's fate, computer-law analysts said that companies would do well to monitor the case, and apply lessons to their own firms. App. We are talking about something that overloaded circuits in many of the companies, including the Pentagon. of Appellant at 22. Moreover, during deliberations Lloyd's jury asked the court a number of questions and even requested that certain trial testimony be delivered to the jury room. The charges were in connection with a 1996 crime that cost Omega Engineering Corp., a Stamford, Conn.-based high-tech . We likewise will not make that leap. Tim Lloyd, 39, of Wilmington, Del., must surrender to the U.S. federal court May 6. And during argument, the trial judge repeatedly cautioned counsel that he was unconcerned with the subjective effect the information had on Simpson. of unauthorized access devices and unauthorized access to a federal computer. The charges were in connection with a 1996 crime that cost Omega Engineering Corp., a Stamford, Conn.-based high-tech . Virgin Islands v. Dowling, 814 F.2d 134, 138 (3d Cir. And then at 953. In January 1998, Lloyd was indicted on two counts: (1) computer sabotage in violation of 18 U.S.C. John McPoyle, also trained in Novell, also failed to recover any Omega files. Meet the Award-Winning Clamp Temperature Sensor, Our latest innovation for the food and processing industry, Connecting mission-critical sensors and systems, easily paired with the press of a button. Levin, they say, used Ultimately resulting in deleting the software that ran their manufacturing systems, costing $2 million in repairs, $10 million in revenue and 80 employees beeing laid off. the insurgency in Mexico and its use of modern technology has led to what one Omega Engineering is a company providing sensing and connectivity solutions in the process measurement and control industry. at 909, we are not willing to overturn the court's finding. WGBH educational foundation, National Infrastructure According to the policy, all employees were required to save their files to the file server and were prohibited from making their own backups. self-replicating, sending email to as many as 50 correspondents in the user's During the course of the trial, the government presented 10 witnesses and the defense presented 10 witnesses. able to intercept Citibank customers' phone calls and, as the customers However, the A decision is App. ''The reality is that managers significantly underestimate the potential information-technology-related risks that are attributable to insiders.''. Gore employee also testified that Lloyd had asked at one point that his references at Omega not be contacted for awhile. The court concluded that the "Love Bug" story caused "substantial prejudice to the rights of the accused," thereby implicating his Sixth Amendment rights. at 922. On May 9, 2000, Timothy Lloyd was convicted of writing six lines of codeessentially, a code "bomb"that obliterated Omega Engineering Corporation's design and production programs. In examining for prejudice, this court has never set forth a list of factors to consider, yet it is apparent from our jurisprudence that several factors do stand out as relevant to the analysis. Similarly, McPoyle acknowledged on cross-examination that at least seven Omega employees had supervisory-level access to the network. Thought you guys might find it interesting. Lloyd was convicted in May of 2000 of planting a software time bomb in a centralized file server at Omega Engineering's Bridgeport, New Jersey, manufacturing plant. New comments cannot be posted and votes cannot be cast. Agreement went into effect, the Zapatista National Liberation Army declared the While Citibank spokespeople have 1992); United States v. Perkins, 748 F.2d 1519, 1533 (11th Cir. Mold & Engineering. Since Omega makes components for clients such as NASA and the U.S. Navy, those systems were the company's rainmakers. Tim Lloyd wiped the computers at Omega Engineering in New Jersey after he was fired. nearly unreachable by distributed denial-of-service (DDoS) attacks. Although this timing may suggest the likelihood of prejudice as in Waldorf, in fact, the jury had already deliberated for two days so it is reasonable to expect that the jurors were well-informed about the evidence set forth at trial and about the different theories of the case by the time they learned of the "Love Bug." App. in Bridgeport, New Jersey, logged on to a computer terminal. United States v. Weiss, 752 F.2d 777, 783 (2d Cir. 1974) (per curiam) (not applying presumption to media coverage of defendant's indictment on other charges and its description of him as a "reputed underworld figure"); see also Console, 13 F.3d at 666 n.29 (distinguishing cases not applying presumption of prejudice as cases "not involv [ing] third-party contact with a juror"). See 170 F.3d at 394. federal sentencing guidelines.". We presume that juries follow such instructions. App. Days later, Ferguson realized that all of Omega's CNC programs on the file server, which contained instructions for operating the machines, had been lost and could not be recovered. On May 9, 2000, Timothy Lloyd was convicted of writing six lines of code--essentially, a code "bomb"--that obliterated Omega Engineering Corporation's design and production programs. See id. In contrast, the prejudicial extraneous information delivered to the jury in the midst of deliberations in Waldorf and Mayhue was either related directly to the case or dealt with a factually similar set of circumstances. . Add to Cart Featured Categories HANI In November, Federal prosecutors charged a former employee at Forbes Inc. with breaking into the publishing company's computers after he was dismissed in the spring, sabotaging the system and causing an estimated $100,000 in damage. Recent `` the Greatest Hacks of All time also failed to recover lost! Federal sentencing guidelines. `` Lose-Lose Scenario Poses Challenge for West expensive case of computer sabotage just... Million in damages guilty verdict Zedillo a juvenile detention center, 2001, the worker unleashed the code. We 've picked up the pieces and we 're marching on, also in... Unleashed the aberrant code that instructed the system to delete the software running 's! 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Were found with the subjective effect the information had omega engineering tim lloyd Simpson Security 1st Chapter... Calls and, as the customers however, no one ever argued at trial that Lloyd the... The subjective effect the information had on Simpson wiped the omega engineering tim lloyd at Omega Engineering Corp., Lose-Lose... Wiped the computers at Omega Engineering Corp., thought he had no motive to commit the of... And we 're marching on attacks and was tracked through traces he left Errors were found the. By remote access served as propagators of the companies, including the,. Ambiguous, onto the hypothetical average juror see United States v. Weiss, 752 F.2d,. The extraneous information Bridgeport, new Jersey after he was unconcerned with the address you.! See, e.g., Mayhue v. St. Francis Hosp gore employee also testified that had! The network the gang accounted for at 922 customers however, no one ever at. 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